Refund & Cancellation

Refund and Cancellation Policy - Soap Gags Skincare

Thank you for choosing Soap Gags for your skincare needs. We strive to provide you with high-quality products and excellent customer service. Please review our refund and cancellation policy carefully before making a purchase.

Refund Policy:

Due to hygiene reasons and the nature of our skincare products, we regret to inform you that Soap Gags does not offer any refunds or returns once a purchase has been made. We believe in maintaining the utmost standards of hygiene and safety for our customers. Please consider this policy before making a purchase.

In the rare event that you receive a damaged or defective product, please contact our customer service team at soapgags@gmail.com within 7 days of receiving the product. We will be happy to assist you in resolving the issue promptly.

Cancellation Policy:

We understand that circumstances may arise where you need to cancel your order. Soap Gags allows cancellations under special circumstances, but we require advance notice to process cancellations efficiently.

If you wish to cancel your order, please contact our customer service team at soapgags@gmail.com as soon as possible and provide the following details:

- Order Number
- Reason for Cancellation
- Contact Information

Please note the following conditions for cancellations:

1. Cancellations must be requested well in advance of the scheduled shipping date.
2. We will review each cancellation request on a case-by-case basis.
3. Soap Gags reserves the right to deny cancellation requests based on the processing status of the order.

Once your cancellation is approved, we will process the refund accordingly. Please allow a reasonable processing time for the refund to reflect in your account.

For any further inquiries or assistance, feel free to reach out to our customer service team at soapgags@gmail.com. We appreciate your understanding and cooperation.

Thank you for being a valued customer at Soap Gags.